Our services for pharmacies and wholesalers

You can reach us here

T +49 7031 62 04-37customerservice@woerwagpharma.com


Your online order via PharmaMall

You can place you order conveniently in our PharmaMall shop:


Your order via MSV3 interface

The MSV3 protocol is a standardized, technical procedure for transmitting orders to pharmaceutical companies. It guarantees secure and encrypted data transmission and offers the advantage of fast order transmission without passing on sensitive data. For further information and registration, please contact PharmaMall directly at:

GTCs, regulations and certificates

General Terms and Conditions of Sale and Delivery

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Returns policy

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Wholesale license

View here

GDP Certificate

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Frequently asked questions

Where can I find the availability status of Wörwag Pharma products? 

We will be happy to inform you about the availability of our products on weekdays from 8 a.m. to 4 p.m. by e-mail customerservice@woerwagpharma.com or by telephone 07031-6204-37.

Who provides information about current special offers? 

Our pharmacy sales force will be happy to inform you about current special offers. If you have any questions, please contact your responsible contact person or our internal sales team by e-mail at vertrieb@woerwagpharma.com.

How can I place my orders?

We will be happy to take your order. The following methods are available to you: 

  • Via MSV3 (DAFÜ); registration is required

  • Via PharmaMall

  • By telephone via your responsible contact person or our order entry department 07031 6204-37 

  •  Via e-mail to customerservice@woerwagpharma.com

What delivery times can I expect for bank transfer orders? Who do I contact if I have questions about delivery?

We usually process all incoming orders on the same day, but no later than the following working day. The order is then processed directly from our warehouse to ensure the fastest possible delivery. If your order is fully available, you can expect a delivery time of around one to two working days.

If you have any questions about the current delivery status of your order, our Customer Service team will be happy to help. You can reach us by telephone on 07031-6204-37 or by e-mail at customerservice@woerwagpharma.com. Please have your customer number, order number and order type (telephone, e-mail, fax, IFAP) ready.

We look forward to hearing from you and are happy to support you!

Who will answer my medical questions about Wörwag Pharma products? How can I report a product complaint? 

In this case, please contact our colleagues in the medical-scientific department directly at medizinische.information@woerwagpharma.com or by telephone on 0800 - 40 20 40 10. For complaints you can also use our form on this page.

Who will answer my accounting queries?

Your contact person is: 

Wörwag Pharma GmbH & Co. KG 
Accounting department  
Flugfeld-Allee 24 
71032 Böblingen, Germany

Please inform us immediately of any changes to your bank details to avoid unnecessary delays in transfers.  

Invoices are issued at the time of delivery of the goods. The invoice will be sent separately. Credit notes will be offset against the next invoice.

Complaints, side effects and medical inquiries

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